Why does the mailing address matter for a Millard call?
The Postal Service file labels both Millard ZIP codes as Omaha. A caller who gives an address that reads Omaha may be in Millard, and the crew needs the exact location to plan the trip and to confirm coverage. Give the street address and the ZIP code on the first call, and the crew will confirm the service area.
The same confusion can reach an insurer's file, so the homeowner should use the correct address on the photos and the removal list. The crew's record uses the address it is given, so an error at the start is carried through the claim.
What does a west Omaha subdivision mean for a water call?
Some subdivisions in the west part of the metro have lots graded toward a common drainage line or a swale at the rear. When that line fills in a storm, water can reach the rear of the house, the lower level and the garage at the same time. The crew checks the rear and side grade before it looks at the interior.
A garage in a subdivision house can take water at its threshold or through a shared wall, and a finished lower level can take it through a window well. The crew reads each entry point and notes which one the water used.
How does the Missouri River flood history apply in Millard?
The March 2019 flood on the Missouri River reached Omaha, and the Papio-Missouri River Natural Resources District counts that year among the most damaging floods of record in the Papillion Creek watershed. Millard is part of the same metro, so the crew checks for outside water on every call here as well as for pipe water.
This page does not have a confirmed flood record for Millard. A homeowner who had water in the house during a past event should say so on the first call, so the crew can compare the readings with that earlier water line.
What does the first walkthrough in Millard look for?
The first walkthrough follows the water from its entry to the lowest point. The crew checks the window wells, the door sills, the floor drain and the base of each wall, then reads the moisture across the floor and the lower wall with a meter.
The readings become the drying plan. The homeowner receives a copy of the map and the readings, so the progress can be checked on each later visit.
