Typical: river flood water over a finished basement floor
What homeowners notice
Flood water from the river has risen over the floor of a finished basement, soaking the carpet, the pad and the lower wall, with silt along the base of the stairs.
What we do
The crew shuts off the power to the area, pumps the standing water from the lowest point, removes the saturated pad and carpet, then reads the lower wall and opens it where moisture is held. Air movers and dehumidifiers run until the readings reach target.
What to expect
The homeowner receives dated photos, readings and a removal list, and the repairs are quoted separately once the structure reads dry.
several visits over the drying period typical visit
Typical: a sump pit overflows during a creek storm
What homeowners notice
During a heavy storm the pit fills faster than the pump can clear it, and water spills across a lower-level floor near the pit and the wall beside it.
What we do
The crew confirms the power is off, clears the pit of silt, pumps the floor and checks the discharge line. The wall beside the pit is read and opened at the highest reading, and the framing is dried.
What to expect
The homeowner gets the pump findings and the drying record, and a plumber or pump contractor takes on the repair of the pump itself.
one extraction visit, then drying visits typical visit
Typical: a supply line splits inside an exterior wall
What homeowners notice
A supply line in an exterior wall splits during a cold snap, and water shows first as a stain on the ceiling below and a soft spot on the wall beside it.
What we do
The main is shut off, standing water is removed from the floor below, and the wall is opened at the highest reading. The crew dries the framing and the insulation, and it records the location of the split for the plumber.
What to expect
The plumber repairs the line on its own visit, and the drying record shows the plumber exactly where the water came from.
main shut off on the first call, then drying visits typical visit
A rubber supply hose behind the washer bulges and releases water during a cycle, soaking the floor under the machine and the base of the adjoining cabinet.
What we do
The supply valve is closed and the machine moved only as far as needed. The subfloor is read, the cabinet base opened where the readings are high, and the floor dried before the cabinet is reassembled by its own trade.
What to expect
The homeowner receives the photos and readings, and the appliance repair is handled separately by a repair technician.
one visit to extract and open the cabinet base, then drying typical visit
Typical: a window well fills and overflows into a lower level
What homeowners notice
Rain fills a window well faster than its drain can clear it, and the water runs over the sill and across the lower-level floor toward the floor drain.
What we do
The crew clears the well, checks its drain and cover, pumps the standing water and dries the floor and the sill plate beneath the window. Readings show the entry point, which is recorded for a contractor who reviews the well and the grade.
What to expect
The homeowner receives the entry record and the drying log, and the window well repair is planned separately.
extraction on the first visit, drying over several visits typical visit
After a heavy storm, water rises through a basement floor drain and carries waste onto the floor, reaching the base of the wall and a stored cabinet.
What we do
The room is closed off and protective gear is used. The water is removed with equipment kept for contaminated work, porous materials that touched the water are removed, and the room is cleaned and disinfected before drying begins.
What to expect
The homeowner gets a removal list and readings, and a plumber clears the drain line on its own visit.
protective setup on arrival, then cleaning and drying typical visit
Have the same problem?
Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.
